FAQs
How long does Icemaster keep items cold?

Our coolers have long lasting insulation, which varies depending on size and condition, please refer to the product page. For maximum performance, pre-chill your cooler and use ice packs or block ice.

Are Icemaster coolers leak-proof and durable?

Yes! Our coolers are built with high-quality, BPA-free materials, designed to be leak-resistant, impact-resistant, and suitable for rugged outdoor use.

Can I use dry ice in my Icemaster cooler?

Yes, our hard coolers are dry ice compatible. However, avoid using dry ice in soft coolers as it may damage the lining.

Are Icemaster coolers safe for food and drinks?

Absolutely! All our coolers are made from food-safe materials.

How do I maximize ice retention?

For best results, pre-chill your cooler, use a proper ice-to-content ratio (2:1 recommended), and minimize lid openings.

How do I clean my cooler?

Simply rinse with mild soap and warm water. For stubborn stains, use a baking soda and water solution. Avoid harsh chemicals.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, AMEX...), PayPal, Apple Pay, and more.

Can I modify or cancel my order?

Orders can be modified or canceled within 12 hours of placement. Contact customer support as soon as possible.

What are your shipping fees?

We use UPS Ground. Simply add your items to the cart and visit the checkout page. The shipping rates displayed are calculated based upon UPS rates and the total weight of the item(s) you are purchasing.

How long does shipping take?

Most orders are shipped the same or next day, please take weekends and holidays into account when considering the shipping date.

Tracking information will be provided when your order has been shipped.

NOTE: For consumer protection, all orders are subject to review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated.

What is your return/replacement policy?

Return/Replacement Policy:

We guarantee our merchandise to be free of manufacturing defects and accept refunds or replacements for any defective merchandise. Any item that was damaged or defective during the manufacturing process can be returned free of charge within 30 days of purchase. Unused, new items with original tags/stickers may be returned within 30 days of purchase for an exchange or refund. Items returned for a refund will require you to pay for return shipping.

Do Icemaster coolers come with a warranty?

Yes! We offer a 1-year warranty covering defects in materials and workmanship. Contact support for warranty claims.

How can I contact Icemaster?

You can reach us via email at [support@email.com],