Repair Policy

We value your satisfaction and strive to provide reliable repair services. Please review our repair policy below:

1. Eligibility for Repairs

   • Products must be within the warranty period or covered under an extended warranty plan.
   • Proof of purchase (receipt or invoice) is required for all repair requests.

2. Repair Process

   • Customers must submit a repair request through our designated service channels (online form, phone, or in-store).
   • Once the request is approved, products must be delivered to the service center as instructed.

3. Repair Timeline

   • Repairs will typically be completed within 7-14 business days, depending on the complexity and availability of parts.
   • Customers will be notified of any delays.

4. Cost of Repairs

   • Repairs covered under warranty are free of charge.
   • For out-of-warranty products, an estimate of repair costs will be provided, and approval is required before repairs begin.

5. Exclusions from Warranty Repairs

   • Damage caused by misuse, unauthorized modifications, or external factors (e.g., fire, water, or natural disasters).
   • Consumable parts (e.g., batteries) unless the damage is due to manufacturing defects.

6. Post-Repair Warranty

   • Repairs include a 12 months warranty for replaced parts and repair labor.

7. Pickup and Return

   • Customers are responsible for product delivery and pickup unless otherwise stated. Shipping fees may apply.

If you have any questions, please contact our customer service team info@icemaster.cc for further assistance.